Welcome to berkeleyhat.com, a safe and secure place to shop email us at hatstore@sbcglobal.net or call the Berkeley Hat Company at (510) 549-2955 hatstore@sbcglobal.net SHIPPING: A single shipping and handling rate is applied per order, not per item or per weight. Therefore, the more you buy, the less per item shipping you pay. It's our way of giving you a bulk discount. We ship Priority Mail; the cost for Priority Mail is $6.50 per order, plus one dollar per item over one item. We ship within 2 business days unless we are out of stock. Need it faster-call us. We can ship most items overnight express mail for $22. Priority mail usually takes 2 sometimes 3 days. CHRISTMAS HOLIDAY RETURNS AND EXCHANGES CAN BE MADE BY JANUARY 6TH. Payment: VISA or MASTERCARD PRIVACY: All credit card information is handled securely by Yahoo! and submitted to us via fax, so there is no insecure transfer of your credit card information. All of your important information is handled with utmost care, employing the use of safe ssl encription. Furthermore, we will not use your personal data for any type of soliciting. No junk mail, no spam, no telephone soliciting. EXCHANGE and RETURNS: If items do not fit or are the wrong style, they may be exchanged within seven days of receipt. If the item is defective and still has the tags on, then you may return it for a full refund. You are responsible for shipping charges in each direction on all returns and exchanges. Exchanged items must be accompanied by $6.50 plus $1 per item over one item or your authorization to charge your card for that amount. CHRISTMAS HOLIDAY RETURNS AND EXCHANGES CAN BE MADE BY JANUARY 6TH. Thanks for shopping with berkeleyhat.com